Customer Service can Make or Break a Business
Here are some eye-opening stats ...
of Americans would consider a switch after just one poor service experience.
of buyers will pay more money in order to experience great customer service
of people value customer service more than price when making a purchase
In today's marketplace, even dental practices need to compete on Customer Experience and deliver Excellent Customer Service in order to retain customers and profits. Your service starts with you and your team and ends with your patients.
Create YOUR UNIQUE Dental Customer Service Cycle
The Guest Concierge Revolution
Facilitated by: Mario Pavicic, DDS, ACC
Director of Dental Practice Management, CWRU SODM; Assistant Professor CWRU SODM; Associate Certified Coach, International Coaching Federation; Owner Pavicic Dental Coaching; Partner Five Points Dentistry
Sign up today to join Dr. Mario for an energetic, action-oriented, TOTAL team experience! Expect a FUN program designed SPECIFICALLY for teams committed to patient-centric learning; teams committed to excellence; and for teams who want to deliver red carpet and unmatched customer service to their patients.
In this highly interactive; service-concentrated; and practicality-rich full-day team experience taught by a certified “Secret Service Agent”, you will access your creative genius and laugh out loud as you are coached to serve your patients as “guests”. You will learn how to incorporate service excellence as one of your practice competencies that will set you apart from the norm.
This program is not for the “faint of heart”!
It will be full of energy, full of fun, and full of hands-on exercises where the doctor and team will learn how to develop their unique service-oriented personality.
The result…you will develop your personalized success strategy to combat managed care and build the dental practice of choice where you and your team create real and long-term relationships with your guests.
Customers today offer loyalty to companies due to the experiences they receive. Business who do not meet their service expectations will watch clients walk out their doors.
Dr. Mario is a professionally trained dental coach who has shared his service message to seasoned practitioners, new graduates and dental students.
You can expect to learn…
- How to implement a Dental Customer Service Cycle assured to set you apart from all other service providers providing you apply these principles!
- 17 fun and simple tips for your team meetings that will keep you energized and planning for at least the next year.
- How to deliver “guest service” that you can implement immediately.
- A coaching approach to delivering a dental concierge experience that will help you make every patient feel like a guest in you dental home.
- Ways to “tap into” and evoke the natural, caring strengths of your team!
- LOW or NO cost marketing & personal-touch ideas that will assure your practice will be different…if applied!
- How making “Guest Care” fun and team energizing.
- Specific service take-a-ways that, when implemented, will make your practice unique and more profitable!
Interested in learning more about this workshop?
Contact Dr. Mario Pavicic via the email form below or via phone: 440-759-1943